Account & Login

How do I reset my password?

Last updated: 2026-05-26

On the login screen, click Forgot password? Enter the email on your account and tap Send reset link. Open the email and click the link inside (valid 24 hours). Set a new password — minimum 8 characters with at least one uppercase, one digit and one special character — and you’re back in.

Password requirements

  • At least 8 characters.
  • At least one uppercase letter (A–Z).
  • At least one digit (0–9).
  • At least one special character (e.g. ! @ # $).

Reset links are valid for 24 hours. If you missed the window, click Forgot password? again to get a new link.

Didn’t get the reset email?

  • Check spam / junk.
  • Confirm the email matches the one on your account (typos happen).
  • Try the OTP login instead — see "Signing in with phone OTP".
  • Contact support from a phone number on your account if you’re still stuck.

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