Why am I asked to verify before adding a patient?
Last updated: 2026-05-26
EpikDoc Pro requires both your mobile and your email to be verified before you can add patients. If either is still unverified, a modal pops up the first time you try to add one. Tap Verify now, finish the OTP or click the email link, close the modal, and try adding the patient again.
Why we ask
Two checks protect your clinic — if one channel is ever compromised we can still reach you on the other, and it stops spam accounts from polluting other clinics’ search results. The check is one-time per account.
What to do when you see the modal
- Tap Verify now in the modal.
- Follow the OTP or email link flow — see "Verifying mobile and email" for the full walkthrough.
- Once both are verified, close the modal.
- Add the patient again. The flow continues from where you stopped.
I already verified — why is the modal still appearing?
A small browser refresh sometimes helps after you complete verification (the app state catches up). If the prompt persists after refresh, sign out and sign in again. If that still doesn’t clear it, contact support — we can check what your account thinks is verified.
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