How do I reschedule or cancel an appointment?
Last updated: 2026-05-26
Reschedule — open the appointment from the list or calendar, click Edit, change date or time, and Save. The patient gets a fresh reminder. Cancel — open the appointment, click Cancel appointment, optionally add a reason (stays internal). Cancelled appointments stay on the timeline with a strikethrough so you keep the record.
Reschedule
- Open the appointment from the appointments list or calendar.
- Click Edit.
- Change the date and/or time.
- Click Save. The patient receives a fresh reminder for the new slot.
You can also drag-and-drop on the calendar — see the calendar guide. If the new slot is already taken, the form refuses to save and tells you the conflict.
Cancel
- Open the appointment.
- Click Cancel appointment.
- Optionally add a reason — e.g. "Patient unwell". This stays internal.
- Confirm.
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