How do I cancel or pause my EpikDoc Pro subscription?

How to request cancellation or pause

1. Open your email and compose a message to support@epikdoc.ai.
2. Use the subject "Cancel subscription" or "Pause subscription".
3. Send from the email address registered on your account.
4. We reply within one business day to confirm before any action.

What happens to your data

• Your patient data is retained in a read-only state for a grace period after cancellation.
• During this period you can export everything you need — see "Exporting your data".
• Re-activate within the grace period to restore exactly as it was.
• After the grace period, data is scheduled for deletion. We send a final notice before this happens.

Pause vs cancel

• Pause — feature access is suspended; data stays intact; billing stops. Resume any time within 6 months.
• Cancel — full termination of the paid plan; data enters the read-only grace period; final deletion follows.

Hard data deletion

For a full and immediate data deletion (no grace period, no recovery), include "Permanent deletion request" in the cancellation email. We follow up to verify identity and explain the implications before acting — deletion is final.